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Mar 9, 2021

Few businesses have felt the impact of Covid-19 more keenly than those in the hospitality industry. Bars, restaurants and cafés have been forced to alter their working practices to keep staff and customers safe. So, how has L&D responded to the challenge?

This week on the Good Practice Podcast, Ross D is joined by James McLuckie from Flow and Thomas Stroppel from Dishoom to discuss:

  • what James has been up to since he left Emerald Works
  • the challenges facing L&D and HR in the hospitality industry
  • how L&D has adapted in the wake of the pandemic

Show notes

For more from us, including access to our back catalogue of podcasts, visit There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

The book James mentioned in 'What I Learned This Week' was All the Young Men by Ruth Coker Burks, which is available through all good booksellers.
The book Thomas is reading is Salmon by Mark Kurlansky. You can find it at all good booksellers.
If you'd like to give Ross D a one more follower on Instagram, you can find his photography at @ross.dickie.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

Being a good Wyoming boy, Thomas stays well clear of Twitter, but you can connect with him on LinkedIn.