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Jan 9, 2024

How much thought does your organization give to the Employee Experience? And what tools can you use to enhance it?

In this year’s first episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Danny Seals to discuss his new book The Insightful Innovator: How to level up your Employee Experience.

We discuss:

·       The advantages of strengthening the Employee Experience

·       How ‘designing a relationship’ can set your projects up for success

·       Tools and techniques to enhance the Employee Experience.


During the conversation, Danny referred to Employee SPIES (Services, Products, Interactions, and Experiences, while applying a Subscription model to work).

He also refers to EVP (Employee Value Proposition).

And he discussed The Ladder of Abstraction as a tool for connecting with stakeholder groups.

All are discussed in more detail in his book.

In ‘What I Learned this Week’, Owen recommended the research paper: Cook, A., Thompson, M., & Ross, P. (2023). Virtual First Impressions: Zoom Backgrounds Affect Judgements of Trust and Competence

Ross recommended The Economist’s workplace podcast Boss Class.

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Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Garner

·       Owen Ferguson

·       Danny Seals