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Oct 17, 2023

In organizations, learning-oriented ‘online communities’ often bring to mind empty forums and unused Yammer groups. But what does a vibrant community of practice look like? And how do you go about building one online?

In this week’s episode of The Mind Tools L&D Podcast, Ross D and Ross G are joined by Anamaria Dorgo, founder of L&D Shakers and Head of Community at Butter, to discuss:

·       the benefits of online communities of practice

·       how to build and maintain online communities

·       how to measure the impact of online communities

·       what all of this looks like in an organizational context  

You can find out more about L&D Shakers here.

During the show, Anamaria referenced Etienne and Beverly Wenger-Trayner's work on communities of practice.

In his trademark style, Ross G equated online communities to pornography, recalling Justice Potter Stewart’s famous line - ‘I know it when I see it.

He also mentioned the ‘Success Case Method’, which we discussed in a previous episode.

In ‘What I Learned This Week’, Ross G recommended Creativity Inc. by Ed Catmull.

Anamaria encouraged listeners to check out Katherine Zhou’s ethical design toolkit.

And Ross D talked about pushing some eggs through a sieve after watching an episode of The Bear.

For more from Mind Tools, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Dickie

·       Ross Garner

·       Anamaria Dorgo