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Oct 2, 2023

Have you ever found a learning technology that you were convinced was going to transform your organization, only to have your IT team act as a blocker? Maybe they were being difficult, but maybe you just hadn't involved them early enough?

In this episode of The Mind Tools L&D Podcast, Jon Baxter, founder of Baxter Thompson Associates, joins Ross Garner and Owen to share the benefits of strategic partnering.

We discuss:

  • The concerns that IT colleagues have when asked to implement a new technology
  • The need to prioritize initiatives beyond 'what L&D want to achieve'
  • How to partner with IT teams to deliver results.

During the discussion, Jon referenced the failure of the UK air traffic system.

In 'What I Learned This Week', Owen discussed the Artefact app.

And Ross discussed All The Words Ran Free, the debut poetry collection from his wife Amy. Check it out on Amazon.

For more from Jon, visit

The competency model and organizational partner maturity sheet, that Jon referenced, are available

For more from Mind Tools, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers: