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Jun 13, 2023

The HR and L&D sectors are built on a foundation of outsourcing. Often, the secret ingredient to ensuring those products and services add value is… the person buying them!

So, this week on The Mind Tools L&D Podcast, we ask: what are the characteristics of a client who has a high likelihood of gaining value from their supplier?


Ross G and Gemma are joined, from our sales team, by Lara Kidd and Samantha Nicks. We discuss:

·       why the client is so important to the implementation of any HR or L&D technology

·       actions the client can take to increase the likelihood of success

·       advice for people in a buying position.

In ‘What I Learned this Week’, Gemma discussed Douglas Stuart’s novel Shuggie Bain.

Ross G discussed David Grann’s non-fiction book The Wager.

For more from us, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  


Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

·       Ross Garner - @RossGarnerMT or on LinkedIn

·       Gemma Towersey - @GemmaTowersey or on LinkedIn

·       Lara Kidd – LinkedIn

·       Samantha Nicks - LinkedIn