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Jul 20, 2021

It's been 17 months since we last spoke to authors Mark Britz and James Tyer. Since then, the world has shut down - on multiple occasions - and many of us have been working from home on a long-term basis.

In this context, how do we make organizations 'social by design'?

Ross G and Owen are joined once again by Mark and James to debate. We discuss:

  • the impact that Covid-19 has had on their earlier predictions
  • whether widespread 'working from home' has made organizations more (or less?) social
  • the small changes that we can make to increase opportunities for social connection.

Show notes

Social by Design is available now. The audio version is available in the US and Canada: (US) (Canada)

For more from Mark, visit: 

James referenced the Beezy 2021 Digital workplace trends report. Find it online at: 

He also referenced and solvable (social by design for ESG and sustainability teams).

In 'What I Learned This Week', Owen discussed Github co-pilot. See for details and for backlash.

Mark discussed the impact of chance encounters on innovation: 

And Ross combined his two great loves: Star Trek and behavioral science: 

For more from us, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

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