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Mar 21, 2023

Learner surveys get a hard wrap: at best they’re a waste of time, at worst they actually mislead us. But what if we just did them well? 

This week on The Mind Tools L&D Podcast, Gemma and Ross G are joined by Dr Will Thalheimer to discuss the second edition of Performance-Focused Learner Surveys – a book so exciting that Will wrote it twice! 

We discuss:  

  • why most learner surveys suck, despite L&D pros insisting they want to evaluate learning  

  • how to create effective questions that give you actionable insights 

  • why learner surveys are ‘pure sex’.  

In WILTW, Will recommended The Extended Mind by Annie Paul. 

Ross G discussed the logistics of how 1st and 2nd-class stamps are managed by the Post Office: 

For more from Will, see: 

Will’s now working at Tier1 Performance:  

For more from us, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

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