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Nov 7, 2023

Healthcare is a difficult environment to work in, where decisions literally mean life or death. Combine that pressure with diverse roles, shift-based workers and difficulty getting time away from the frontline - and you have less-than-ideal conditions to promote learning and career development.

So how do you support colleagues if you have an L&D role in such an organisation?

In this week’s episode of The Mind Tools L&D Podcast, Ross Garner is joined by UMass Memorial Health’s Liz Ferro, Diana Avery and Matt Pfleger to discuss:

  •  the role of digital in engaging non-desk-based workers
  • how to create space for people in stressful jobs to learn and develop
  • whether working in an evidence-based environment leads to more evidence-based learning design.

During the discussion, Matt referenced a project that the team worked on with Ross. You can see an overview of that project on YouTube and in our case study.

In ‘What I Learned This Week’, Matt referenced a Family Guy clip, which is available online.

Liz discussed how you can remove a background from a video in After Effects, even when you didn’t use a green screen.

Diana referenced UMass Memorial Health’s mindfulness programs.

And Ross discussed President Joe Biden’s Executive Order on AI, as well as Nicholas Thompson’s concerns that it would stifle competition.

For more from us, including access to our back catalogue of podcasts, visit There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn: